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Privacy Policy - Effective Date: 5th January 2026
1. Introduction
At Challector, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website (www.challector.com) and services.
2. What Information We Collect
We may collect the following types of personal information:
- Name
- Email address
- Billing and shipping address
- Payment information (processed securely through third-party providers)
- Challenge progress and submitted content (e.g., photos, videos, logs)
- Device and usage data (e.g., IP address, browser type, device type)
3. How We Use Your Information
We use your information to:
- Provide access to purchased challenges
- Communicate with you about your account or purchases
- Send challenge updates and reward notifications
- Process transactions securely
- Improve our website, services and user experience
- Comply with legal obligations
4. Sharing Your Information
We do not sell or rent your personal data. We may share your information with:
- Trusted third-party payment processors (e.g. PayPal)
- Shipping providers (for reward delivery)
- Website and email hosting providers (to deliver services)
- Legal authorities, if required by law
5. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, analyze website usage and enable account login. You can adjust your cookie preferences in your browser settings.
6. How We Store and Protect Your Data
Your data is stored securely and only accessible to authorised personnel. We implement appropriate security measures to protect your information from unauthorised access, alteration or disclosure.
7. Your Rights
You have the right to:
- Access and update your personal data
- Request deletion of your data (subject to retention obligations)
- Withdraw consent where processing is based on consent
- File a complaint with a data protection authority
8. Data Retention
We retain your personal information as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations or resolve disputes.
9. Children's Privacy
Challector is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please check back regularly.
11. Contact Us
If you have questions or concerns about your privacy or this policy, contact us at: hello@challector.com